Shipping policy

Shipping Policy

JDMODUS currently ships within the United States only. International shipping is not available at this time.

Order Processing

In-stock orders are generally processed and shipped within 1-3 business days.

Tracking information will be provided once an order has shipped. Transit times vary depending on the destination, shipment size, and shipping service. JDMODUS does not guarantee specific carrier transit times.

Once a shipment has been transferred to the shipping carrier, delays caused by the carrier or circumstances outside of JDMODUS's control may affect the delivery date.

Shipping Rates

Shipping rates for products that can be shipped using standard or oversized parcel services are calculated based on the order and delivery destination.

Some JDMODUS products are too large for standard parcel shipping and must be shipped by freight. These products use a separate freight quote and invoice process. No payment is collected when a freight order is submitted.

Freight Shipping

Large products may require freight shipping and are generally shipped secured to a pallet.

For products that require freight shipping, no payment is collected when the order is submitted. After the order is received, JDMODUS will obtain a freight quote based on the delivery location and shipment requirements.

Once the freight cost has been determined, JDMODUS will send the customer a final invoice that includes both the product and the freight shipping charge. The invoice must be paid before the order can be shipped.

Customers who prefer not to use freight shipping may arrange free local pickup in Torrance, California where available.

For residential freight deliveries, the freight carrier will generally need to schedule a delivery appointment so someone is available to receive the shipment. A liftgate-equipped truck may also be required depending on the delivery location and unloading requirements.

Freight customers will be provided shipment and tracking information when available.

Inspecting Freight Deliveries

Customers should inspect freight shipments for visible damage before signing the delivery receipt whenever possible.

If you notice damage to the pallet, packaging, or product, make sure the damage is clearly noted on the carrier's delivery paperwork before accepting and signing for the shipment. Take photographs of the damage, packaging, pallet, and product.

If damage is discovered, contact JDMODUS as soon as possible and within 3 days of delivery. Please retain the product and all packaging materials while the freight claim is being handled.

JDMODUS will work with the shipping provider to submit a claim for products damaged during transit. If replacement inventory is available, a replacement may be provided.

Pre-Orders

Pre-order products that do not require freight shipping are paid for at the time the order is placed to reserve the product.

For pre-order products that require freight shipping, no payment is collected when the order is submitted. A final invoice including the product and freight cost will be sent after the freight quote has been obtained.

Estimated availability or shipping dates will be provided as information becomes available. These dates are estimates and are subject to change.

Pre-orders may be canceled for a full refund at any time before the order has shipped. If payment has not yet been collected for a freight pre-order, the order may be canceled before the final invoice is paid.

Signature Required

JDMODUS shipments require a signature for delivery. Someone must be available at the delivery location to accept and sign for the shipment.

Lost Shipments

If tracking indicates that a shipment may have been lost in transit, please contact JDMODUS. We do not continuously monitor every shipment after it leaves our facility, so customers should bring suspected lost shipments to our attention.

JDMODUS will work with the shipping provider and submit a shipping or insurance claim when appropriate. If replacement inventory is available, the lost product may be replaced.

Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate shipping address when placing an order.

JDMODUS is not responsible for additional shipping charges resulting from an incorrect or incomplete address provided by the customer. If a shipment must be redirected, returned, or reshipped because of customer-provided address information, the customer is responsible for the resulting shipping charges.

Refused or Undeliverable Shipments

Customers are responsible for shipping charges associated with refused or undeliverable shipments, including applicable return freight and reshipping costs.

Local Pickup

Free local pickup is available in Torrance, California for JDMODUS orders.

Customers selecting or arranging local pickup will be provided with the exact pickup address and pickup instructions. Please do not arrive for pickup until JDMODUS has confirmed that your order is ready.

Questions About Shipping

For questions about parcel shipping, freight shipping, local pickup, or an existing shipment, please contact JDMODUS before placing your order or as soon as an issue arises.